Lawyerist (a lawyer resource website) had a good article several days ago on the
value of educating clients about the law and how it applies to their case. Some clients are happy not knowing much about their accident claim or case - and that's absolutely fine. That's why I'm hired:
to think about, strategize and handle all the details of the case so the client has peace of mind. Some clients are more proactive and want to be involved; I welcome that as well. It's time well-spent educating an interested client in the law that governs insurance claims and his or her case in court.
I like to believe that I routinely help my clients understand not only the process, but the applicable law if they're interested.
I also spend time with callers who think they need me to handle their injury case. They might need me, they might not. If I can educate potential clients on handling their smaller, less serious car accident or other injury claim by giving them the basic tools to negotiate with an insurance adjuster, I will. If the caller ends up able to handle and resolve their claim without my help, he or she has saved themselves an attorney fee - a good thing in these lean economic times. And if that person ever needs me in the future for a more serious case, he or she can rely on me for advice. What it boils down to is the old Golden Rule: do things for clients that I'd like done for me. I want my questions answered when I've hired someone to help me - so I try to do the same for my clients.